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TERMS AND CONDITIONS
USA TERMS
On Silversea Web site
(Below is for your convenience.)
Important Notice. Please read these terms and conditions carefully as they contain important details regarding your Silversea Cruise, Ltd., cruise purchase and outline the terms and conditions by which you agree - be bound. Upon payment of a deposit, all bookings are subject - the terms and conditions set forth in the then applicable Silversea Terms and Conditions, as well as those contained in the Passage Contract. It is also recommended that you read the General Information section for important details regarding your cruise vacation.
Subjects Covered
Your air/sea fare covers most shipboard services including: suite Accommodations Luxury cruise reference, all onboard meals and entertainment, roundtrip economy air transportation from listed U.S. gateway cities and a pre-cruise deluxe hotel stay (except in Venice and New Orleans) with breakfast. Also included are all gratuities aboard ship, port charges, luggage handling, local airport taxes where applicable, complimentary beverages aboard ship (including select wines, champagnes and spirits), transfers between the airport, hotel and ship, and a special shore event on select sailings. All fares are quoted in U.S. dollars are per guest and based on double occupancy. Air and hotel arrangements for air/sea cruise bookings made within 14 days of sailing departure will not be confirmed until full payment is received. Not included in your air/sea fare are: optional shore excursions, meals ashore unless noted, Accommodations Luxury cruise reference while ashore, casino gaming, laundry or valet services, purchases from the ship's boutique, child care, or any other item or service of a personal nature, such as massages, spa treatments, hair styling and manicures. Some premium wine, champagne and spirit selections are not included in your fare. All prices indicated in brochure are subject - change. Sailings designated as a National Geographic Traveler Cruise, Venetian Society Cruise, Le Cordon Bleu Culinary Cruise, Opera Cruise, Golf Cruise, Fly Fishing Cruise, Cruise with Gentlemen Hosts or Cruise with a Silversea Experience®, are all subject - change and/or cancellation. top
Guests independently making all necessary arrangements - and from the ship, including air, hotel and transfer arrangements, may deduct the applicable cruise-only allowance listed with each itinerary. The cruise-only allowance may be deducted only once regardless of the number of consecutive Cruise purchased. Third guests occupying a suite may also deduct the cruise-only allowance. Cruise-only rates are port-to-port and do not include ground transfers or arrangements of any kind. The cruise-only allowance is deducted from the published fare prior - applying any applicable savings. top
A limited number of suites are available for purchase on a single or third guest occupancy basis. The fare for single occupancy in a Vista or Veranda Suite ranges from 110% - 200% of the double occupancy fare, depending upon the sailing selected. Single occupancy for an Owner's, Grand, Royal or Silver Suite (and Medallion on Silver Shadow and Silver Whisper) is 200% of the double occupancy fare. Suites for single and third guests are capacity controlled. Rates are subject - change based on availability. top
To reserve your Silversea cruise, a 10% deposit of the total cruise fare is required within seven (7) days of booking. Full payment is due no later than 90 days prior - departure. All reservations are subject - cancellation if payments are not received by the due date and are guaranteed only when paid in full 90 days prior - sailing. Payments may be made by check (U.S. funds), VISA, MasterCard, Luxury cruise reference, Discover Card or Diners Club. top
Should it be necessary - cancel your reservation, please have your travel agent contact Silversea's Reservations Department by telephone as soon as possible and subsequently submit your cancellation in writing. Cruise and air tickets must be returned - Silversea before a refund can be processed. If your cancellation request is received more than 90 days prior - your initial sailing date, a full refund of the amount already paid - Silversea will be made. Cancellation requests received within 90 days of the initial sailing date will be subject - the following charges, regardless of suite resale:
- 90-61 days prior - your initial sailing date: 10% of the total fare;
- 60-31days prior - your initial sailing date: 20% of the total fare;
- 30-15 days prior - your initial sailing date: 50% of the total fare;
- 14-0 days prior - your initial sailing date, or non-appearance at the time of sailing: 100% of the total fare.
No refund or adjustment will be made in the event of interruption or cancellation of the cruise vacation after the commencement of same. Guests canceling land programs, hotel packages or pre-booked shore excursions within 30 days prior - departure are subject - 100% cancellation penalties. A $100 per person administrative fee will be applied for all other changes made within 60 days of the sailing date. Please note that a different cancellation policy applies - Millennium voyages. Please consult your travel agent for details.
top- Any physical or mental condition that may require medical treatment or attention.
- Any condition which may render the guest unfit for travel.
- Any condition which may constitute a risk or danger - the guest or - anyone else on board the ship.
- Any condition requiring oxygen for medical reasons.
Guests requiring special assistance because of physical disabilities must be accompanied by a non-disabled adult who will be able - assist them during the cruise, transfers, and in the event of an emergency. Guests requiring a wheelchair must provide their own collapsible wheelchair. Silversea reserves the right - refuse passage - anyone who, in the opinion of the cruise line, is in such physical or mental condition as - be incapable of an ocean voyage or who may require care beyond that which Silversea can provide.
topSilversea's liability is limited - the terms and conditions of the Passage Contract, which is included with your final travel documents. A copy of Silversea's Passage Contract is also available upon request. Please note that acceptance of the Passage Contract represents acceptance of the conditions herein. Any and all information contained herein is in effect at the time of printing and is subject - change at any time. Silversea reserves the right - alter the ship's advertised route, - delay any sailing, substitute another vessel for the scheduled ship, or substitute or cancel scheduled ports of call as necessary. Additionally, Silversea reserves the right - cancel reservations and bookings, whether or not a deposit has been received. In such event, Silversea's only liability will be - refund - the guest the amount it has received. Silversea makes arrangements for transportation, other than ocean passage, only as a booking agent. Silversea's responsibility does not extend beyond the vessel. In arranging for the transportation of guests - and from the ship, Silversea does so with independent contractors. Silversea is not responsible for incidents such as airline cancellations, re-routings or any disruption of scheduled services or Accommodations Luxury cruise reference. top
Unless otherwise indicated, overnight Accommodations Luxury cruise reference at a deluxe hotel with breakfast prior - your cruise are included in your air/sea fare. The complimentary hotel night, breakfast and transfers are not included for cruise-only guests taking the travel allowance. If necessary, an extra pre-cruise hotel overnight or a post-cruise hotel overnight may be required and included for air/sea guests depending on air schedules. Silversea reserves the right - substitute hotel selection and provides transfers and porterage as applicable. top
You may bring aboard the ship a reasonable amount of clothing and personal effects without charge. Luggage for Silversea guests, or guests on safari or other land packages, must be handled in accordance with regulations and tariffs of airlines and/or ground operators. Luggage exceeding these limitations is subject - the charges as set forth by individual operators. All luggage must be securely packed and properly and clearly labeled. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk. We recommend that you hand carry travel documents (passport, visa, cruise tickets), medications and valuables. These items are the full responsibility of the guest at all times. Silversea shall not be responsible for the loss of or damage - such personal items. Luggage or personal belongings will be taken off the ship upon guest disembarkation. Under no circumstances will luggage be stored on board without the owner of such luggage being on the vessel. top
Silversea's ability - offer air service from gateway cities is limited - airline scheduling and availability of negotiated airfares. Airfares negotiated by Silversea limit your ability - exchange, endorse or make changes - air tickets. Seat assignments, special meals and frequent flyer miles are the sole responsibility of the guest. Some airlines restrict the accumulation or use of frequent flyer miles in conjunction with fares used by cruise lines. Any service charges imposed by the airline and loss of issued tickets will be your sole responsibility. Silversea will select and confirm air carriers and routings on the most direct flights available at our contract rates at the time of ticketing and reserves the right - substitute charter flights for scheduled service or vice versa; Silversea also reserves the right - select the carrier, the routing and layover city if necessary. We suggest that you reconfirm your flights prior - departure. Airline tickets are refundable - Silversea only. Silversea is unable - make changes - air flights once travel has begun. Should you choose - make your own air, transfer and hotel arrangements, you may deduct the Cruise-Only Travel Allowance amount from the air/sea fare listed. Air and hotel confirmations for air/sea cruise bookings made within 14 days of departure will not be confirmed until full payment is received. All flight deviations and special requests are subject - availability and confirmation. Guests requesting an air deviation on their return flight date will forfeit all post-cruise hotel and transfers. Guests deviating from their pre-cruise flight may forfeit transfers from the airport - their pre-cruise hotel. Silversea's promotional Business Class Air Upgrades featured with select itineraries in this brochure are per person, roundtrip (unless noted otherwise) from Silversea's gateway cities on international flights only; upgrades apply - full Cruise only (unless noted otherwise) and are subject - availability. Domestic U.S., Inter-Asia and European flights may be in economy class. Promotional upgrades are available for the first and second air/sea guest in a suite only on selected sailings. Complimentary First Class Upgrades from designated air/sea gateway cities for air/sea guests booking Silversea's All Suite Cruise Ships and complimentary Business Class Upgrades for air/sea guests booking combination voyages of 50 consecutive days or more are subject - availability and space is limited. In some cases, economy class may be required for Domestic U.S., Inter-Asia and European flights. All other Silversea Air Program restrictions apply. top
All travel documents (air and cruise tickets, passport, medical card, inoculation verification) are your responsibility and must be in the name that appears on your passport. It is also your responsibility - obtain any necessary visas and public health documents for all applicable ports and - comply with all customs requirements. Without the required documents, you may be denied boarding or disembarkation in certain ports for which visas have not been obtained, and Silversea will not be liable for such denial or bear any financial responsibility. Security measures imposed by governments may change from time - time and you will be required - comply with them. We will endeavor - provide you with notice of measures which may affect you, but complying with any such requirements is your responsibility. [Luxury cruise reference will assist you in securing information, provided such requests are by e-mail. All responses - written requests will be made in writing, since oral representations are not made by agents with respect - visa requirements.] All schedules, prices, and terms of conditions listed in Silversea's written brochure and Passage Contract are the effective terms. Terms may be changed from time - time, and new terms supersede any schedules, prices, and terms and conditions previously published, provided that the new terms precede issuance of your Passage Contract, are terms that Silversea reserved the right - change in the terms that you accepted upon deposit or final payment, or are changed by operation of law or applicable rules or regulations pertaining - your cruise and its accompanying arrangements.top
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